I’m a first time customer (and also last time). I have been receiving so many email and catalogs from them that I finally decided to order something in May. I placed an order for a rose, one rubeckia, one alyum and one of my favorites the incrediball hydrangea, for which I was very excited about.
After I placed the order, I received a confirmation email that they will notify me when the order was shipped, a notification which I never received. The plants arrived one day without notice on a very hot day and they delivered all the plants in one single, long box; and they were set on my concrete walkway. I arrived home to open the box, and put the plants immediately in a shaded area. All the plants were almost entirely dead from heat. The Incrediball Hydrangea was completely dead and dry but not because of the sun, they send me a basically small clipping of an already dead plant. I have pictures to prove it!
I called the next day, and they told me “no problem, we will send you another one to replace it, for free” (obviously!).
Two weeks later, on a hot Sunday I receive a delivery; they sent the replacement!! To my surprise it was also dead like the first order. I called the next day to ask for a refund, and that I was completely dissatisfied with their service. They apologized and promised to post my credit in 24-48 hours. On week later and my credit was not refunded, I called again and two days later I finally got my money back.
That is the reason I’m giving them one star only. I learned a lesson not to buy my plants from a catalog and better go to my local farm, where I can buy what I see with my own eyes. And I hope they also learn from a dissatisfied customer that will never buy from them again.